Legal Policy


Welcome to the website of Red Sirocco Coffee!  

www.redsirocco.com is owned and operated by Bayar’s Coffee i.e. Ganesh Food Products Pvt. Ltd., a company incorporated under the laws of India.

We built our website to share information about our company, our coffees, and best offers; to make guides available that show you how to brew delicious coffees at home; to provide updates related to our company; and to allow you to purchase our coffees and other products and have them shipped directly to you.

The following terms govern your access to and use of the Red Sirocco Coffee website, including any content and services offered via our website. By using our website, you agree to these terms.

We may revise and update these terms from time to time. All changes are effective immediately when we post them. Your continued use of our website following the posting of revised terms means that you accept and agree to the changes.

The Red Sirocco Coffee  website and all contents of this site are provided on an ‘as is’ basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

The information presented on our website is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to our website, or by anyone who may be informed of any of its contents.

You acknowledge, by your use of the website, that your use of Red Sirocco Coffee website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of Red Sirocco Coffee website, and that Red Sirocco Coffee shall not be liable for damages of any kind related to your use of this site.

The word mark Red Sirocco, Logo, slogans and taglines are registered trademarks of Bayar’s Coffee. You must not use these trademarks without our prior written permission.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, images, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

You may use our website only for lawful purposes and in accordance with these terms. You agree not to use our website in any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the U.S. or other countries). You also agree not to:

  • Use our website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of our website.
  • Use any robot, spider or other automatic device, process or means to access our website for any purpose, including monitoring or copying any of the material on our website.
  • Use any device, software or routine that interferes with the proper working of our website.
  • Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of our website, the server on which our website is stored, or any server, computer or database connected to our website.
  • Attack our website via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of our website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

For all orders, Red Sirocco Coffee reserves the right to substitute similar coffees based on stock availability.

Red Sirocco Coffee is not liable for any courier delay or any transit damage of the parcel.

IN NO EVENT WILL RED SIROCCO COFFEE, ITS AFFILIATES OR ITS LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OUR WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON OUR WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH OURWEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

You agree to defend, indemnify and hold harmless Red Sirocco Coffee, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these terms or your use of our website, including, but not limited to, any use of our website’s content, services and products other than as expressly authorized in these terms or your use of any information obtained from our website.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.


Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.


Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. By submitting your email address, you are giving us permission to add you to our e-newsletter list and for promotional activities.


Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:

(1) Permitted or required by law; or,

(2) Trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,

(3) Investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.


Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.


Shipping Policy

Product will be shipped within 72 hours from the date of order confirmation and shall be delivered within 5 working days from the date of shipping.

 

Returns and Refund Policy

We are proud of the coffee we sell and hope that you like it as much as we do.  However, if you are unsatisfied with any coffee purchase you have made from our website, simply contact us within 10 days of shipment on customercare@redsirocco.com for a replacement or 100% refund of the purchase price back to your account.  Please make sure to include:

  • Your name and date of purchase
  • The items you would like to get refunded
  • The reason for the return (optional, but we’ve love to get your feedback to improve our products)

    Kindly note the following:
  • All brewing equipment can only be refunded if it is returned back to us in new and unused condition
  • Refunds are initiated within 3 days of notification.  The amount of time it takes before the money is credit back to the customer’s account depends on the clearing cycle of the customer’s bank
  • For brewing equipment warranty repair claims, the customer will be responsible for delivering the machine to our office in Bangalore.  We will cover the delivery back to you.

 

Cancellation Policy

Cancellations on coffee orders will be considered if the request is made within 24 hours of placing an order or before the order is roasted, whichever comes first.

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